In his latest vlog Robin Sharma talks about the new level of treating customers. Robin states that if you deliver on customer expectations you are in a vulnerable position. You’d better be a genius in what you deliver and deliver more than customers are expecting. A great vlog and precisely the experience I had when staying in Warren House in London earlier this week. Excellent service, delivering more, way more, than I had expected and all packed in a breathtaking environment.
How about you, in your business, how do you treat your customers?